AussieJetpilot Operator rider

Review of Hadley Cycles, Lambton

The type of customer service you would expect to r...

The type of customer service you would expect to receive if you were a convicted rapist serving a life sentence.

I purchased a bike from them under a year ago and unfortunately the front quick release axel sheared and I had to take it back. No dramas, as the parts are covered under warranty. I brought the broken part in along with the receipt.

As soon as the floor manager found out that I was trying to claim a part under warranty they made my life as difficult as possible. He insisted that I travel back home to bring in my bike so it could be photographed, knowing that I lived and hour and half away. Furthermore he stated that once the new part arrived I would again have to bring my bike into the store to have the quick release axle fitted by his staff. I told him that this was impractical and not required; as all I was going to do was again take out the quick release axle to fit the bike into my car?!

The conversation continued along with the narrow minded managed informing me that he had '50 years experience in the business' and he knew better. Its such a shame that 'experience' doesn't go very far to compliment COMMON SENSE!

This in no way to treat people in life, let alone customers who have purchased a $5000 bike from you.
You can take your over priced, corner cutting bike shop and shove it.
Do everyone in Newcastle a favour and close your shop.

DO NOT buy a bike, or even consider getting your pride and joy serviced by these clowns.