TravelShanghai Szabo

Review of Grand Kempinski Hotel

Poor experience overall, far below the 5 star expe...

Poor experience overall, far below the 5 star experience the hotel claims to offer. My bags were lost for a couple of hours, the lobby bar has the worst service of any hotel I had stayed at for a long while. Several ladies standing behind the bar, but not bothering to check with guests if they would like to be served anything.
Room service food disappointing, the chicken noodle soup was practically nothing more than bowl of noodles, no vegetables or much liquid in the soup.