david castillo

Review of Hilton Tucson El Conquistador ...

We came to relax after the death of my mother inla...

We came to relax after the death of my mother inlaw. We stayed in a casita which we paid extra to have access to the private pool. That is 16 and up. My 16 yr old son was harrassed about his age. We also tried to reach the front desk and were repeatedly put on hold. I waited over half an hour and when I got threw I was givin rude service and hung up on. When I complained to management I was given a un genuine apology for my inconvenience. We were not compensated whatsoever for are experience. Very disappointing