Heather Gepper

Review of Hilton Riverside/Hyatt Regency...

I was extremely disappointed at my recent stay. I...

I was extremely disappointed at my recent stay. I payed over $900 for three nights of poor service and letdowns. Arrived on Thursday evening at 6pm to find that they had given our room we requested away because "we did not arrive at 3". After coming home from dinner and drinks on Friday evening we had only scalding hot water. They sent someone up who took the entire shower apart and was unable to fix it until late in the morning, leaving us unable to take a shower. We asked the front desk to send up some water so we could at least brush our teeth and wash our faces, and they tried to charge us $20 for two bottles of water! They also tried to make us pay $10/day for each of us to use the gym and we were also supposed to get WiFi with the room and I had to haggle the front desk and go over all of my paperwork so she could have just as easily given me the password over the phone. Overall this is my worst hotel experience I have ever had. I thought the Hilton had a reputation for being elite....I guess times have changed.