Aaron Pincus

Review of Hilton Riverside/Hyatt Regency...

Worst housekeeping we have ever experienced. Day 1...

Worst housekeeping we have ever experienced. Day 1 our room was not serviced until after 4pm which made it difficult to get ready for an evening out. Day 2 we were out of the room from 10am-3pm. Got back and room had not been serviced. Left again and returned at 9pm and room was never serviced. No new towels, in room coffee not replaced, used glasses not replaced, etc. Day 3 we were out of the room from 9am to 1pm and returned to find the room had not been serviced. Called to request housekeeping and they said they would send someone right up. Went to the pool for 3 hours. When we returned they were just finishing a half assed job. This time our used glasses were gone but not replaced. Left us 1 cup for in room coffee, bathroom not really cleaned. Seems like they made the bed and emptied the garbage can and that was it. Day 4 now. It's our last day and I anticipate our room will not be serviced. We have been traveling for 25 years and always tip housekeeping. Not this time.

Update: Day 4. Out all day til 3:30pm. And yep, housekeeping has not serviced our room so during a 4 day stay they came once on their own and once when we called and requested service. 2 days out of 4 they never came.