S

Been here for the last 5 days and our last day her...

Been here for the last 5 days and our last day here at the Hilton. Great location,close to beach and pools. The service let Hilton down especially on our first day of arrival. We arrived at 730am I knew our rooms could not be available so the front desk staff advised to come back in couple hours as there were few guests who checked out early. We walked to the marina and had breakfast and arrived back at hotel and was advised our room not available. Every couple of hours we would return to front desk and Ask about our room. We were always got told check out was at 11 room been cleaned. Anyway we got checked in at 2 pm. If we were advised from the start that there was no way our room will be ready until 2pm then we would ve gone out and explored Denarau, instead we wasted time on first day. Once we got our key, everyone was given 2 bottles of water. I asked the front desk why don t I get 2 bottles of water, she ignored me and wouldn t give me the water, At this point of time I was fuming asked to speak to manager and I explained what had happened. That night we received a bowl of fruit
With an apology card ... whatever
Next day room was cleaned and went back and there was no toilet paper refilled. We walked out of our room for lunch and saw ladies from house keeping and we told them our room had no toilet paper gave red her the room number ... guess what we still didn t get a roll of toilet paper.
Breakfast at both restaurants were nice but for the price per night you pay here the service and rooms were not at that standard. Will not stay at a Hilton hotel again,

Comments:

No comments