Christoph Heribert von Meyer

Review of HelloFresh USA,

The ingredients, the presentation and the trimming...

The ingredients, the presentation and the trimmings are great, no question about it. Unfortunately, with the first order we were missing an elementary part that we needed for preparation. After my friend struggled through a quarter-hour queue, the lady on the hotline only told her that we would be reimbursed 2. Pretty meager compensation for not being able to cook the entire dish without the said ingredient.
Making mistakes, ok - but offering such ridiculous "customer service" aside: NoGo.

It's a shame that there are similar opinions in the reviews. Apparently not an isolated case.