Erin White

Review of World Toyota

I know they got over 4 stars and maybe that is the...

I know they got over 4 stars and maybe that is their sales department. Service Department...not so much. I dropped my car off to repair a tire and with the exception of the initial generic text message, no communication unless we called them. My vehicle was ready and no one called. Wonder how long it would have sat? I realize I had a full warranty package, so there was no charge to me and maybe that made me not a priority, but guess what, I did pay for that service...at the front end. They also just tossed my spare and tools into the vehicle. Take 5 minutes and do it right! It's the little details that set you apart. Sometimes they even get you more stars!