We were put in contact with Kristine at Guaranteed...

We were put in contact with Kristine at Guaranteed Rate. I would not only not recommend her and therefore Guaranteed Rate, but I would actively petition people not to use her. Kristine makes a great first impression and makes everything seem possible, but her attention to detail, knowledge, service and attitude is lacking at best.
On many occasions she made mistakes with out mortgage and not once owned up or apologised.
Kristine has one prime concern, herself. If you have the misfortune of working with her, make sure it is for as simple a task as possible. But you re best off staying well clear