I would give a five . Since I usually had amazing ...

I would give a five . Since I usually had amazing service . Even when my greyhound gets in at 5am they let me check in at 9 .. but this time .. the bad experience will outway the good . I travel to Toronto monthly .. usually stay here .. however .. the weekend of dec 17th .. the greyhound that was suppose to leave got canceled because of the snow storm. It was out of my hands .! The bus was stuck in thunderbay and I had no other way to get to Toronto .. but since I booked a month in advance they refused to give me a refund saying pretty much sucks to be me . And kept my 200$(Not to mention couldn't get a manager to the phone until Wednesday )(called Friday ) .. it wasn't a good enough reason to not be in Toronto .. like that makes any sense .. can't come cuz there's no buses going from my city to Toronto because of the snow storm....
Like I knew there would be a snow storm that would cancel buses.. but that isn't their problem shoulda been there they tell me .? I will never stay here again