I''ve had my Honda serviced twice now and had it i...

I''ve had my Honda serviced twice now and had it in the shop for small dents. This has given me multiple opportunities to experience the service department. The problems had nothing to do with the real people in the service department. They were polite, helpful, and efficient - once I could get someone to talk to me. There were several times I walked in the service office and there were 6-7 people at their little kiosk computers and no one, no one, even looked up to say "Hello." I have had to take the initiative to practically beg someone to help me and I had an appointment each time. When someone realizes they've given less than adequate service (and that's all it's ever been - adequate) then they are grudgingly apologetic.
Then there is the online service appointment system. My advice is - don't bother with it. Somehow the people in the service department and the online system don't sync up.
The service is also very slow.
My sense is that it is a problem with the overall management of the service department. I guest they don't realize that the service department is a big money-maker for them. I know that I will only go there as long as I have to until. my warranty runs out. I will certainly never go there for body work - their technicians are working on some sort of alternate universe time. My car was in their shop for one full month for a small repair costing $2,600.
So I've given them multiple chances to actually run a service department that is really about service, I'm giving up on them.