K Snelten

Review of Bob Rohrman Schaumburg Ford

Herb my service writer kept in touch and was good....

Herb my service writer kept in touch and was good. However the actual service work being done on my car the past three weeks is seriously the worst I have ever experienced with a Ford dealership. And I have delt with Wickstrom and Arlington Heights Ford over the years. My car has been there three weeks. I was told it was ready to go yesterday. I took off a half day of work. Went to Rohrman to get it and like three weeks prior the car wouldn't start after I was told it passed all tests and was test driven. No way was this car tested. I bought the car from you Mr Rohrman 10 months ago. I thought I would be treated better than this. Same happened to my daughter's car 11 months before. It too was misdiagnosed and took SIX weeks to be completed. It was also never test driven. I would like Mr. Rohrman to see my review and respond. Like the Wickstrom always did.. I hope my car will be properly repaired soon. Thank you Kathleen Snelten.