Julian Lin

Review of The Pierre Hotel

Very bad experience while checking in the hotel to...

Very bad experience while checking in the hotel today. We're here to celebrate my bf's birthday, which has been addressed on the request during reservation (with high floor preference). But the hotel isn't aware of our requests yet assigned a lower floor room with even no birthday arrangement/amenities and no compensation after they found and admitted the ignorance of our request. It's just an old hotel with poor service, isn't qualified to be a 5 star hotel.

UPDATE:
1. False reply from property manager. We didn't get the "special cake" at all.
2. My new shoes insoles has missed/stolen during our stay.