WiIliam Nedel

Review of CASTEL MONASTERO RESORT & SPA ...

We put in our reservation that we were a honeymoon...

We put in our reservation that we were a honeymoon couple and booked a room with a double bed - they put us in a room with two twin beds and we woke up with backache because there was a gap between the beds. The next day we complained and requested a change of room - they informed that it would be impossible to change (we checked in booking. With and there were 13 free rooms still) and that they would solve the bed problem - they put a cover on the bed to fill the gap between the two beds but the cover was smaller than the bed and was a "step" on either side of the bed. The room was nowhere near the pictures on the hotel website and booking. The room was dark, there were very few windows compared to the pictures and they were much smaller. Also in the description of the room we chose it said that the shower was separate from the bathtub, and it was next to the bathtub. Even having a very expensive daily charge for eggs for breakfast. The outdoor spa area was poorly maintained and the garden was decaying. It is far from a 5 star hotel.