Stopped in on a Friday to get a quote on a new lap...

Stopped in on a Friday to get a quote on a new laptop. Dropped off a note of what I was looking for along with my business card. Told I would get an estimate on Monday. On Thursday the "estimate" finally arrived. When I looked at it I was surprised that there was only one option when I stated in the note several different options I was looking at and that I was flexible on a couple of them. The "estimate" (that is a scary word) also did not include the microsoft software I asked for. I emailed back asking about that and was told to got to the website to purchase it. In the past they would help with loading software, email, etc. Apparently that is not the case anymore. On top of this I found another laptop with the same setup but a 2 generation newer processor for $470.00 less. Why would I purchase from here if I don't get any support or help anymore. Used to be a loyal customer and have sent many other people there over the years. That will not be happening anymore. You can get better help at Best Buy now - and that is really, really sad.