David Bratton-Kearns

Review of Tri-Valley Bekins

We can t say enough about the team that loaded our...

We can t say enough about the team that loaded our furniture onto the van, and the team that did the unloading in Southern California. They were both great, hard-working and careful. We haven t finished unpacking yet, but in all that we have unpacked, we ve only discovered one damaged item, a crystal wine goblet. Otherwise everything appears to be in good order.

A couple of reasons why I did not give a 5-star rating...

1. The communication and feedback with the Livermore office was inconsistent at best. It was important that we knew the exact day that our furniture was going to be delivered so that we could be ready to receive it and, possibly more important, notify our new neighbors that one or more of their driveways were going to be blocked by the van. I was told that the office would know on a particular Friday whether it would be a Tuesday or Wednesday delivery. I called Friday morning and was told they wouldn t know until that afternoon, and that they would call me. I never received a call back, and didn t get an answer until I called again the following Monday. A call back, even just to tell me that they wouldn t know until Monday, would have been acceptable. Not getting a call was frustrating.

2. The crew that did the packing of our furniture, in particular the items that went into boxes, was very inconsistent about labeling the boxes. For a number of the boxes that we opened, the contents were different from what was written on the outside of the box. Even more troubling, a fair number of boxes had nothing at all written on them. So we ve been guessing at what we ll find once we do open those boxes. And just to be clear, the crew that loaded our van was not the crew that did the packing.