The night staff at the front desk was so rude to m...

The night staff at the front desk was so rude to my wife this week. The desk attendant harassed her because they didn't have our credit card on file in order to bill this week's stay. The attendant claimed she didn't have any of the stuff we sent in prior to arrival at the hotel. Both the day manager and the finance office managers assured me they had our information and that everything was OK for our stay.

My wife is so upset because the front desk attendant keeps calling her and asking her to come to the front desk during the middle of the night. We want to move to another hotel and ask for a refund but the other hotels in the area are booked solid for this week.