Absolute worst front office. Tells me I booked onl...

Absolute worst front office. Tells me I booked online through expedia, for the 23rd and cancelled on 6th. I did not. I called expedia and they tell me I did not book through them. I call Americana back, different girl tells me I'm wrong - very rude. Tries to brush me off. I ask for manager, she puts me on hold and comes back says she's busy. She then says it's not their problem. I ask for her name again, changes to Susan from Linda. Hmmm...she says she told me her name wrong the first time.