Scott Bierman

Review of Guaranteed Rate

Horrendous customer service. Repeatedly had to com...

Horrendous customer service. Repeatedly had to communicate my preferences for loan terms. Closing documents contained multiple errors which I caught and corrected through multiple revisions, including on the date of closing which could have resulted in signing incorrect documents or failure to close. Never received a copy of my closing documents and cannot get anyone to send me a copy. Help from the assigned team was non-existent after closing the sale of the loan. Customer service also directed me to leave a survey after my most recent phone call and when the survey started, the automated response said they could not accept my feedback and hung up, presumably to avoid feedback given the representative could tell I was frustrated. Have no intention of being a repeat customer again. Would leave 0 stars if possible