My phone stopped working so I called LG. They advi...

My phone stopped working so I called LG. They advised to send it to them with backup so I did. No response. Days later, I had to call them to see if they received it and what was happening They said they would f/u with a quote. Called again a few days later and finally received a quote via email for over $500! Called back to say you are insane to charge this much and was offered the flat rate of $149.99 with a 90 day warranty ( which I wasn't offered the first time). So I paid the flat rate. A week later I get an email from them asking if I wanted to go ahead with the repairs. I noticed in the thread of the email from the outsourced repair company that they received this info the same day I paid for it but they took a week to sent it to me and still hadn't started working on it???? Again, another call. Said it was being worked on now. Another week goes by, called back, they said they haven't heard from the outsource but if I wanted to call them I could. That is YOUR job not mine. I waited another 3 days, called back, got the same response. This time I said yes I will call them. I did and they said they were waiting to hear from LG as they mixed up the order numbers . (Insert screaming here). After a few more calls, it finally got fixed. It took 29 days. I complained about the service but was told, we don't compensate. A week later the phone died again. Several calls ensued but was consistently told, we don't compensate. Got put through to someone from another department who did the patronizing and pacifying thing and said I can send it to her personally and she would take care of it. Send it off, sent her the tracking number via email. Waited yet another week and followed up. She said she didn't see my email and didn't know who the phone belonged to but yet it was being looked at ( how can you do that if you don't know who owned the phone or what the problem was???) Again no update on all the poor customer service, no service recovery, etc. Still waiting.... #LGcustomerservicefail