Not impressed with customer service i was told 195...

Not impressed with customer service i was told 195 (plus vat apparentally but didnt hear that) . First time i rang back i was yelled at simply because i didnt know what in house meant and got angry coz i had to check which place the course was meant to be at. Then come today i just said that i would have rathered the full price be informed and then he snapped saying i was informed. And 14 days for a refund??? What a joke.