AVOID - They will steal your money

AVOID - They will steal your money

It might be easy to switch to them, but they will fleece you when you leave.

I entered my final meter reading for both gas and electricity - the electricity reading didn't register (the customer service agent admitted that their site has problems with the chrome browser).

I received my final bill and they had estimated my electricity reading (funny how they always over estimate isn't it?)- ok, fair enough, mistakes happen. I phone their customer service line to give them the accurate reading - I heard nothing and they debited my account anyway.

6 weeks later, still nothing so I contact their complaints team - they say they cant change the estimated reading (more like wont) - complete joke. I wonder what would have happened if they had under-estimated the reading - 'oh don't worry, we can't change it, we won't bother charging you' - hmmmm, not likely.

Its not an exaggeration to say they stole money from my account - charging me for electricity i didn't use when I contacted them to tell them the mistake and refusing to rectify.

My advice:
1) DO NOT move your account to them - you will regret it at some point.

2) If you are leaving CANCEL YOUR DIRECT DEBIT - It says don't do this and I didn't trusting that they would do the right thing and they didn't - they just stole money out of my account.

Oh, by the way, their customer service is appalling - just ignoring customers then stonewalling them. Terrible company.