Kurt Kraus

Review of Billion Automotive of Iowa Cit...

We purchased a one year old, used SUV from Billion...

We purchased a one year old, used SUV from Billion. Our salesperson Tate was great. He was very informed and not pushy at all. I wasn't at all happy about the finance manager. He pushed and pushed for me to pay for extras. After saying no several times, he moved on, but even after the sale, he brought it up again and again how I would be disappointed that I didn't get those extras. And that there was still time to get them. All of this extra sales pitch time added at least an hour and a half to our time there. At one point I said something about how long it was talking, and soon after, the general manager showed up. He said he was sorry for the wait and he handed my wife a card he said was good for one free oil change. Later we looked at the card and found that it was just his business card. It said nothing about a free oil change.

When we finally got everything signed and we're ready to go, we found only one key fob in the car. We went back in to ask for the other key. They told us the car only came with one, and if we wanted another we would have to pay $150 for it. It seems like we should've been told that up front. So we paid for the key, and had to wait another hour and a half to get one programmed. Needless to say, it wasn't a very good buying experience.