WOW the worst customer service EVER. I went into s...

WOW the worst customer service EVER. I went into store and THEY special order me some handrail. Over a week later it shows up, I bring it home (35 miles away) open the wrapping wrong material Call them the next day they reorder. Over a week later go to get it, its wrong again. They tried to make me bring in handrail to return desk and fill out paperwork "NO THIS IS YOUR SCREW-UP NOT MINE " I asked to see GM 3 times and finally after 4 times here shows up MR Slow as a Snail, spent over a hour, The lazy GM came and said " Yup wrong material" we had that figured out Einstein. Had to reorder again. I wrote a email, I thought to District manager but I get phone from store GM about my email. He said I told you I was sorry several time. This is way past sorry, sorry is one time. Second time is "what can we do to make everything right for you" ? Well 280 miles from the first trip I finally get the right material. They don't give a crap about you. Had a problem at Home Depot one time they said "Can we help with some other material for your troubles I said sure you can give me some oak threshold and they said go get what you need and bring back here. Well they give me 3- 8' pieces for my trouble.
Thanks Home Depot
Screw you Menards