Don't ever fax them anything. They claim to never...

Don't ever fax them anything. They claim to never receive it. Then they won't let you know until you are trying to drop off your dog that they don't have the updated vaccination records. Which leads to you scrambling to get in contact with your vet before they open. Other than that, no complaints. My dog has a great time when he stays there, I just wish their customer service to the humans was a little better. A little heads up that they didn't receive the records would have been appreciated considering I made the appointment over a week ago.