On 12th Aug, 19 we checked in at around 7pm. The r...

On 12th Aug, 19 we checked in at around 7pm. The room we were provided had dead mattress.We complained for the same in the morning and the duty manager also accepted the fault but no corrective measure were taken and we checked out then only. It was not a good experience especially when u are tired of driving the whole day and want to have a good night sleep. Even the payment was taken at the time of check-in by the hotel. Although we were assured that we will get a call back, but nobody has contacted us till now.