The hotel was clean and great location for activit...

The hotel was clean and great location for activities for the Essence festival, however, I called the hotel before my arrival to see if I could have water delivered and if they would hold it for me. They said absolutely and told me to just put my hotel confirmation number on it. When I checked initial was told I would have to retrieve it from the Fed Ex office located right across the hall from check in. I went there and was told I had to pay a $40 pick up fee. Where did that come from and why wasn't i told that when I called. My water cost with shipping was only $15. Can you see my frustration? I asked them if they would send it back because I would not pay that amount and they said yes. So far it hasn't happened.