I knew I was in trouble when I saw a one star rati...

I knew I was in trouble when I saw a one star rating. I was rear ended by one of their insured on 5/23/16. I had to pay my 500 deductible, plus another 150 for my share of the rental car. I get a letter today saying they want pictures. Fortunately for me, I still have them on my phone. Guess I will find out tomorrow when they plan on paying me. I have a real insurance company. They are also trying to get paid. This is the worst experience I have ever had dealing with an insurance company. Guess that is why people who use this company don't care, either.