I called to transfer service into my name, Cant g...

I called to transfer service into my name, Cant get a real person to talk to me, I have reported over 7 power outages at places that dont exist trying to talk to a person. The phone tree locks you into an area where you have to restart the call. (the 7 power outage calls probably cost them money to check so they should fix that) ive been on the phone waiting for over an hour and the supposed wait time is 5 min. Seriously considering switching to solar, it will most likely be faster getting power into my home.