Mimi Heaven

Review of Bridgecom.com, Inc.

I ordered the Father s Day special and my CC was c...

I ordered the Father s Day special and my CC was charged. I waited and waited , still NO email from you guys. I finally found their buried so deep in the sub menu contact phone number and called, only to get a recorded message that they were at lunch and someone would get back to me within 24-48 hours.... so I waited... and waited... then I called again to get the same voice message of still being at lunch ( it was already mid afternoon there! ) a few days later I got a call back and I asked where s my email shipping info only to be told they had sold out and they were waiting for new stock. I said I understand but why couldn t they email people to let them know this and then keep em updated? She apologized and said they would throw in a hand speaker mic for free and I said thanks and I was grateful. I finally got a email saying it was shipped but noticed now that my complimentary hand mic was now being charged on my CC. As I was using my cell phone I went to their site only to find it impossible to see a customer care contact number, in fact it s not even on the emails they send to customers ??? Why would any company make it virtually impossible to contact them, and then when you do find the number you are met with a voice message, not a human voice as their prompts say? After getting through the charge was reversed, so thank you. And now?? Well it was suppose to arrive last Friday according to the tracking number but now it just says delayed ?? So I emailed your company only to be given the Palm off reply, that it s been sent and basically it s not our concern now and tough luck! But here s the same useless tracking number. When I ve ordered from HRO, R&L, I ve always recieved my items promptly and if any issues, I ve called and someone actually answered and they went out of their way to help, or track the item down, not just give an email reply of it s not our concern anymore and here s the same tracking number! ... so not impressed guys .