Aaron Lockard

Review of Colonial Hyundai

Their service department is a joke. I will not use...

Their service department is a joke. I will not use their actual names out of respect, but they should try to run a tighter ship before they lose all their business or their jobs. They do not even call you to tell you that they looked at your car or when you call, they give lip service and then never call back. This happened to both me and my wife about one service job over the course of three days. We are now entering the third day waiting for service and we finally got a call back after we both contacted them several times, left messages, and spoke to service individuals on the phone. He promised a call back in a couple minutes and it came two hours later. You be the judge of that timeline...It seemed like no one in service actually wanted to do any service. Plenty other reviews have warned about this, but we didn t listen. Hopefully, you will listen. ***EDIT*** Our car is there under a different name that I am not identifying here before our car is finally returned.