Jullianna Jacobs

Review of LBF

DO NOT USE THIS AGENCY!!!! THEY RIP PEOPLE OFF!!!...

DO NOT USE THIS AGENCY!!!! THEY RIP PEOPLE OFF!!! My experience with this travel agency was absolutely horrible! Originally, I stupidly feel for the high price that they charged me for 6 tickets for me and my family. And then when we had a family emergency and needed to change one of our tickets for a different return date, their customer service was rude and lacked a lot of information. THEY TRIED TO RIP ME OFF IN SO MANY WAYS!!! They all told me that I would get a discount but kept telling me different numbers from $450-$650 within the same phone call! I had emails that their airline penalties were cheaper than they told me and they said I was lying, when I emailed them the email they sent me, they then had a supervisor look into it.Even the supervisor tried to charge me a different fare than the customer service representatives! I as furious and when I finally informed them of my rights, they quickly tried to "offer" me a better price. still in the $500 range. IT WAS RIDICULOUS AND THEY RIP PEOPLE OFF!!! I CHANGED MY FLIGHT WITH ANOTHER AGENCY WHO ONLY CHARGED ME $300 AND THIS WAS AFTER LBF'S PEOPLE TOLD ME THAT GETTING IT ANYWHERE ELSE WAS NOT POSSIBLE. THEY ARE LIARS AND THEY RIPE PEOPLE OFF!! DO NOT USE THIS AGENCY!!!