0 Stars!!!! Customer service is horrible! I've nev...

0 Stars!!!! Customer service is horrible! I've never experienced worse customer service ever! They only care about their money, not their customers. If there was another electric company around to compete with, I'm sure things would change. I sold my house and my last day in it was Friday. So the service for the new owners needed to start on Saturday. When I arrived home on Friday around 6 pm, the power was off. I had no idea they were actually shutting it off. I thought I would have power for the entire day on Friday. They didn't tell me any different. I thought it would stay on and the billed customer would just change to the new owner on Saturday. They were not turning it back on until Monday. So, why didn't they tell me these things when I scheduled the transfer?? I had no idea that the power would shut off for 3 days... no idea that they didn't work on Saturday, since I requested that service for the new owners to start that day. Needless to say, when I called to try to get them to come back out to turn it on, they refused. The supervisor didn't care either - "It's not their problem". My concern.... it's the end of October in Ohio (you never know what Ohio weather will do), it's cold and the pipes could freeze, the sump pump will not run without electricity (and it rained all day Saturday), and they had plans to get everything moved in on Sunday. The new owners have a baby and will have no heat, no hot water, and no lights. This was a misunderstanding and Toledo Edison refused to help. They do not see any of that as an emergency. But, I guarentee, that if it was the other way around, they would expect assistance just as I do.
What has happened to humanity, good- hearted people, empathy, and integrity.....? Do the right thing. Treat others as you would like to be treated.