I cannot fathom how this company has any positive ...

I cannot fathom how this company has any positive reviews, the only explanation that I can come up with is that the reviewers are family or friends. I have had nothing but bad experiences with them. It takes 3-4 e-mails to get a response on even simple questions. My request to paint my house wasn't posted for board approval until 30 days after sending it in, even with two reminders being sent to the Manager. It wasn't until I reached out to the board and asked about the progress that they asked her about it and realized that she never took the time to post it.
After we finally got approval, I noticed late fees on my statement. I have automatic payment setup and it has been coming out with no problem then in January I was inexplicably getting charged fees. I reached out to my Manager 3 times to no avail. I then contacted Cathy, the CEO, who also didn't write back. I called Client Services 3 times with no response. I finally got a response to an e-mail from Client Services where they said they would waive half of the late fees as it was already paid when the fees were charged. They never did. They also said the manager would have to waive the other fees. She never did. I finally just paid all of the fees. It was hard to do because the last thing that I want to do is give this company more money, but the time is not worth spending fighting with them.
I have spoken to several members of the board who are just as frustrated with them as I am. Good luck getting a response on anything. I do not know what they do all day, they certainly do not act as an HOA.