Worst Customer Service! I stayed there with 10 fa...

Worst Customer Service! I stayed there with 10 family member in 5 rooms. I made 2 massage appts. for my daugher & grand daugher and stopped in 45 minutes prior to pick up robes. When they returned to check in at appt time, their appts had been given to someone else. Calistoga spa took no responsibilty for error. After I spoke to 2 managers, they rebooked appts for the following day and told me the massages would be comped. But when I got home they were charged to my credit card with a 10% discount. When I checked out I paid for 2 rooms and got receipts. When I returned home the rooms were booked on my credit card statement and then one room charge disappeared. Now 3 weeks later I get a call from the Calistoga spa saying they charged one of my rooms to the wrong credit card. Even though my receipt says my card. They took no responsibility for any of their mistakes and couldn't care less if I was happy or not. Really bad customer service.