Plus Fitness Northmead Reviews

Gym is ok. Classes that I did were good. However, my experiance with this gym has been awful. Trying to put membership on hold and cancel has been the biggest inconvenience. Something needs to be changed! You can t expect sick people or people that have moved due to personal matters sit and wait for staff between short hours. I think it s ridicules that you can t cancel the gym member over email or faxing documents but a friend or family member can go into the gym and do it for you? Reading a similar review it sounds like this is a issue that has not been resolved. Yet reading the person below you were able to cancel the membership once the person said he would take it further legally. Why is this so hard if you ended up cancelling it???? Not to mention in two years I have had not one phone call or msg asking where I was and if the membership was working for me. Thanks for wasting my time.

I love training here! The group classes and coaches are fantastic!

This place is being run into the ground. At least five broken machines, machines not assembled properly and new machines actually second hand from another location. Additionally there s dumbbells that are in poor repair and have been for over eight months with n attempt made to either replace or repair. The floors are filthy and look like they haven t seen a mop in months.
Do yourself a favour and go elsewhere as it s obvious that the current owner doesn t care about the business or their customers.

So many instructor led classes, free child minding and such a great friendly atmosphere amongst the members!

Great plus fitness gym!
In an odd location off Windsor Road. The carpark is in a driveway off Windamere road. The equipment is new and there is a large room dedicated for classes with a full timetable.
Would be even better with more elliptical machined and dedicated squat rack

A good gym for basic work outs and a few good group classes.

The facilities are quite old and basic, and when there is heavy rain the roof leaks in the class room and in the stairway - which are definite hazards! This will often go on for weeks if rain persists. The bathrooms are not great either and only one shower.

That said, fees are fairly cheap & no lock in contract, so you get what you pay for. I've been happy enough going here most of the time.

Tried to cancel my membership during Covid. Although they received both my requests they then complained that they didn't have the staff to process my cancellation. That's OK cancel and refund me now. Oh we cant refund that is not our policy. OK please show me your policy, yep still waiting. Three other Plus Fitnesses said they were told to do the complete opposite. So no lock in contract just we will make it bloody hard to quit. Would leave zero stars but that is not possible

What an amazing club, great instructor lead classes, has creche which is rare at a gym these days, awesome facilities and great staff, its cheap too, only $16.95, free time hold, free fitness assessments, no lock in contract so cancel anytime, and the beauty is, join one club have access to over 180 clubs throughout Australia and New Zealand. Perfecto!!!

Love this gym, employees are wonderful and always up to help with any questions. (Toilets though need more ventilation)

Gym has great space, quality equipment, friendly staff and the best range of group classes. It is by far my favourite plus fitness gym.

Great gym! Love the group fitness classes, there are so many to choose from. The staff a great, always wanting to lend a helping hand with anything you ask. I would highly recommend paying them a visit!

Very unfriendly customer service with some problems of contact issues. I quit. Toilet and shower booth were terrible

Nice gym but falsely advertised as 24-7 which it is not. You can not go after 11pm as the alarms all start going off.

Not impressed!

The weighlifting equipment is old and scarce- spent more times lookig for weights than working out, ended up using wrong weight. Two barbells (!) were missing as per the staff.
The cage was way too small - kept hitting it with barbell.
I have been to a lot of plus fitness gyms, big and small, will not be coming back to this one.

Medium sized gym above the swim centre. Friendly staff, some classes and a relaxed atmosphere. Parking on site.

I had some problems with the contract. The manager couldn't help me, and got rude on the phone. The Musik in the gym was always too loud and not even a changing genre.

Getting the contract cancelled was just a mess and suddenly my door card was cancelled even tho that it should still be working during the period bevor cancelling the contract. At least the classes were awsome thanks to Lizzy, she's just the best trainer!

Great gym! The classes are fabulous. The instructors are so experienced and are really motivating :D

Its just "ok" half the time the music is too loud, the fans don't work and half the pins for the weight machines are lost or stolen so you can't select a weight. Other than that, good choice of classes, equipment and its decent for cost.

The staff here are absolutely amazing. The place is always spotless and the range and quality of the equipment is fantastic! The classes are held at the perfect time for my schedule with amazing group fitness instructors.

Good price and nice club with lots of different sections. Easy parking and clean facilities.

They are ok - but less then average in my opinion. I was a member here for a few years over a couple of different brandings (they changed name or got bought out). they are a good price, and Cameron there (a PT) was AWESOME! (but im not rating him) the Gym does not include the pool below the gym (which is a shame) and when I had a car accident and put my account on hold temporary, they were fine with it. However, when i wanted to cancel my membership a sometime later as i was still recovering (i had a head-on car accident) they were impossible to deal with. They insisted that i visit them personally to cancel my membership, even though i could not drive and was not mobile (doctors orders). It got so bad in the end i explained that i had sent them multiple instructions in writing to cancel my membership, and if they continued to deduct my account, that i would get my solicitor involved. After which, they accepted my remote cancelation

One of the few Plus that has lots of classes for free. The gym itself is quite small and can feel cramped when busy but the studio and variety of classes makes up for it. Friendly staff.

Very unprofessional receptionist. I went ther last week to join the gym. Receptionist saw me standing there, but still remained on the phone. Since then, I have been trying to get in contact with them on phone. But it always go on answering machine and I left message but never got contacted from anyone.

A nice gym, but would of liked more classes and perhaps a deal with the pool down stairs also. It would be much more lucrative if the gym and pool had a combination membership!