Ian Anderson

Review of Gemtel Green Network

Used them for many years. Used to be a great compa...

Used them for many years. Used to be a great company but the level of incompetence after we moved recently has been outstanding. Firstly they duplicated my account which meant I couldn't pay them. Then they erroneously transferred the gas meter for a different house on my street. They were unable to switch me back. After literally hours of calls they told me the only way to do it was via u switch. But according to u switch im already with GNE (it was GNE who messed up the transfer). At the moment I don't actually know who energy supplier is. British Gas are saying its not them and so are GNE. Utterly incompetent unfortunately.