Gentry Leonard

Review of Larry H. Miller Toyota

I have never left a one star review. I would not s...

I have never left a one star review. I would not suggest buying a car here. They make sure to go out of their way to sell you a vehicle. Once it's off the lot, they could care less about you.

I dropped my car off at 3:30 for a 3:45 appointment. I was 1 of 4 cars in the service department. I waited for someone to come up and help, and nobody did. I walked up to an individual moving files around the computer screen, still had to get their attention.

He then got somebody else, who took my car and let me know that they would call me when my vehicle was done. I was told it would take around 2-3 hours at most, so I would be able to get my car before closing. I did not get a call for my vehicle before closing. I called the service department the following day and a kind lady let me know my car was done. She was the only helpful person. I completely understand if they were busier, or if there was a delay and had let me know. The frustrating part is that I had to contact them. They never attempted to contact me.

I've never had worse service. Especially from a dealership where I bought my car. This is not the first time I have had terrible service at this dealership. Two out of three visits have been awful. I have a service care package that I paid for with this dealership that I wish I never did. Continuing service with this dealership is extremely frustrating.