WORST EXPERIENCE EVER. We recently purchased a 201...

WORST EXPERIENCE EVER. We recently purchased a 2018 4Runner and the experience has been horrible. Part of the deal when we purchased the vehicle was for the front bumper to be painted...this is where the experience became a nightmare. We were given a loaner to drive around while the work is being done like normal. Fast forward to the following morning, my wife is driving the loaner to work and gets pulled over for not having an authorized license plate. Come to find out the vehicle wasn't registered with the state, and since it is not registered, there is no possible way it can be covered by insurance. The officer said he would have written a warning if the vehicle was registered and if the loaner documentation provided by World Toyota listed the correct VIN number...it did not. Not only wasn't it registered the paper work we were provided was for a completely different car. After convincing the officers the car was not stolen the cops decided to not arrest her. Long story short, my wife was pulled over for 3 hours, the car impounded, and was written 2 citations (no insurance and driving an unregistered vehicle). WTF?! The dealership has said they will take care of it all, but nothing will take care of my wife feeling like she was going to be arrested and the stress/tears this interaction with APD caused. I can't believe the level of incompetency World Toyota has exemplified.

UPDATE 6/10/2019: Management reached out to me via this Google Review requesting I email management, which I did the very same day, and he never responded. Not even a "I'm sorry for the inconvenience."