Nicole Rannou

Review of Terranea Resort

The setting is absolutely beautiful and the resort...

The setting is absolutely beautiful and the resort itself is very nice - comfortable rooms, helpful and friendly front desk staff. However for the price and prestige, the restaurants are all lacking and the service was inconsistent at best and slow and inattentive at worst. On our second night, we tried Nelson's who estimated 9 p.m. as its earliest seating - not a good option when traveling with a 2 year old. We moved on to Bashi who informed us they didn't have any seatings. At that point, we asked to just place a takeout order but they wouldn't take those either. Not the kind of hospitality you'd expect from a high priced resort. Fed up, we finally went to the front desk to inform them of our issue in finding food and they called Bashi who agreed to let us place a take out order from the bar. While we were waiting, I looked around and saw many empty tables, open bar seats, etc. so couldn't understand why they made it seem like they were overbooked. In the end we payed $80 for 3 mediocre noodle dishes.

On the plus side, we enjoyed the grounds. The pool was nice and my son liked the slide and splash pad, even though we had to pay for $16 pink swimmies for him to use it.

I was here for a conference but would hesitate before booking a non-expensed vacation.