geneisha edmondson

Review of Penske Cadillac Buick GMC

I had an appointment at 10:30, arrived on time. I ...

I had an appointment at 10:30, arrived on time. I was told my oil change can take anywhere from 1 1/2-2 hours. Needless to say, I waited 3 hours, with no update, no status. The only reason I found out anything was because I looked for my service coordinator: just for him to tell me my car was next and has not been worked on yet. Extremely disappointed. Mainly, because my last visit with service coordinator Freddie, took no more than a hour and times before I had awesome customer service. Maybe one familiar face this visit. Carlos was nice and did apologize for the delay. I just took my vehicle and went elsewhere. Wasted almost 4 hours of my day with no happy ending.