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Michael Kilgore

3 years ago

Booked this hotel in preparation for a cruise. Was...

Booked this hotel in preparation for a cruise. Was told they would<br/>Pick us up at the airport and take us to the cruise line the next day. 4/06/19 arrived at st Pete airport and called for shuttle. I was told they don t pick up from the st Pete airport. Too far. (14 miles). This was not what we were told at booking. I asked Jay at the front desk about taking us to our cruise the next day. He said that no they don t do that either. (Less than 5 miles). Very disappointed with Hilton in general and especially this one. Mold in the coffee maker and on the bathroom ceiling. No help or response. Next time will go elsewhere

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