Stefanie G

Review of Sheraton Suites Plantation

We booked conference space. Due to water damage, o...

We booked conference space. Due to water damage, our team was put in a suite. There was no prior notice. The room was smaller than expected, the internet did not work, and we paid much more than if we had just booked an executive suite. There are also exorbitant service fees tied to conference services (as in most hotels). When I called to review how the event took a wrong turn, the hotel staff put me on hold for more than 20 min, and said their phone lines are broken. It's unacceptable to leave someone on hold for 20 minutes. The office also claimed a "spark" caused an error in credit card processing, and I was sent cryptic emails and left a voicemail saying there was an urgent issue - the issue: needing a credit card number again because of their system failures. So, accounting is down, phones are down, WiFi is down, and there's a water issue - and I still had to pay all of the conference fees.

Beyond disappointed.