Rahim Rafiq

Review of Jim Ellis Chevrolet

I bought the used Mustang 2016 from Jim Ellis Chev...

I bought the used Mustang 2016 from Jim Ellis Chevrolet, Nice experience thanks to Albert sales Rep, and thumps up for Mr John Fike,(sales manager) who actually made this deal happen., they suppose to fix bumper (minor work) so i pickup the car next day for my daughter surprise, when arrived with Cashier Check haven't done the job, me and my wife upset and about to leave without making purchase, then AL called John., he came and look into the problem and promise me he will fix, he gave me word, that day was "EID" (Big day for us) 08/21/18, so i have to give surprise to my daughter on that day, and he explained its minor work she even didn't see it, i can take the car and give my daughter surprises and bring it back on wednesday and he will take care the problem by thursday., so i made a payment and took the car, on my driving back home, I notice rear Window passenger side did not close all the way up., i called Albert and bring this problem in his knowledge and he said don't worry he will look into it when i will drop the car for bumper (nice job didn't make any excuses) ) i gave BIg Surprises to My sweet daughter, and drop the car back on thursday evening because part is coming on Friday, they took extra time to fix the bumper, checked today front bumper was fix, and Albert told me, for window problem they will sent the car to Ford Dealership because its still under warranty less then 36k miles., and i can check with him on wednesday., and BTW they give me Loaner car for all this days., first Loaner car rear blinker was not working so Albert change that car today. i also deal with Bryce and Sergio, both very helpful. Thank you Albert, i will see u on Wednesday., Their Goal is make you comfortable and happy. My next purchase (Chevy Truck) definitely from here.