Linda Ly

Review of Bob Rohrman Schaumburg Ford

If I could give this place a negative star I would...

If I could give this place a negative star I would. This place is a true SCAM. The sales people will do anything to LIE to your face to get a sale. They lied to me about a 2018 truck being sold when it wasn't sold just to try to sell me a 2019 truck. I went to pick up the 2018 truck that they told me was sold. So in the end, this dealer lost my business because I chose to go elsewhere where they had the 2018 truck available. I trusted this place to tell the truth to find out that when I called the dealer with the truck to confirm the truck is indeed sold and it wasn't. It's a huge disappointment as a customer when you trust that they want your business and you're loyal to them and to be lied to. I will never come to this ford dealership again not even for service. I rather give some other ford dealer farther from my house service. The sales person I worked with was Brent Enger which substituted for his father that night. I worked with his father, Les Enger, a few nights before that. The customer relationship team that called me to ask how things went with Brent didn t take me seriously. I told her what happened and how bad I got treated by the sales team by lying to me, and she just told me that s how sales people work. They will say anything to get you in the door. She also told me to take my business elsewhere which meant go to that ford that offered me a deal on that 2018 truck so that s what I did. I m glad I made that extra trip elsewhere to get that truck for a lower price and dealt with nice people who didn t lie or try to scam me.