I'm rating this Tim Hortons in the context of othe...

I'm rating this Tim Hortons in the context of other Tim Hortons, not food in general. First, this is a badly designed building. The front counter doesn't have enough room for a decent queue, so people are always standing in the doorway and sometimes out the door.

Compounding that, the service is slow, probably because the staff always seems to be unhappy. The operations doesn't seem optimized for speed, which is pretty much Tim Horton's only saving grace.

Upstairs is a decent seating area with some decorative fireplaces. Bizarrely there's a "museum" wall charting the rise of the franchise, with a "The Future" section that ominously includes an emergency exit.

There are lots of outlets (USB and standard) for laptops and phones and whatnot, just be aware that most of the plugs don't actually work.

All in all a fairly disappointing experience, especially for a flagship store.