Jason E. Lee

Review of JW Marriott Desert Ridge

There is a serious problem with the Marriott trend...

There is a serious problem with the Marriott trend. My wife and I have be rewards members for some time now and there has been a decrease in amenities and an increase in the hidden fees attributed to those lacking amenities. This was apparent yet again this weekend while staying at the JW Marriott Phoenix Desert Ridge Resort & Spa. To start off while researching different venues, the JW Marriott Phoenix Desert Ridge Resort & Spa s website gave no mention of a $25.00 resort fee. Then once at the resort we found they have rooms with two full size beds instead of the Queens we have become accustom to. Follow this up with less than courteous staff and a dining experience or should I say lack of experience at the Roy s within the resort. All these experiences culminated in an adventure that left us feeling like we were taken advantage of. We are now trying to decide which franchise we should switch to. I am sure the staff at Desert Ridge will not be concerned in the least as that is the feeling I got.