Tim NagelReview ofGoogle Fiber Austin
Two weeks ago today I came home to a sign in front...
Two weeks ago today I came home to a sign in front of my house that stated no parking with a picture of a tow truck on it. No reference as to where it came from. I moved my 3 cars as to not get towed. The next day there was obvious signs Google fiber cut into the street asphalt to tie into my google fiber line (which is fine, they have the right) It didn't look like they were finished (picture) but the sign was thrown down in my front yard (picture), so I assumed they were. I went to move my cars back and found one of tires had been vandelized (picture). I waited 2 days and still the sign was on my grass. I moved the sign to the rocks as it was starting to kill the grass. At this point I was a little fed up. I called to cancel my google fiber and have the signed picked up. The gentleman was very nice and stated what happened to me was not right and asked if he could elevate it. I said sure and asked to be reimbursed for my tire He gathered my info and was able to credit me $25. I was contacted a couple days later and told me it would have to have it investigated. I said fine, can you at least pick up the sign. I emailed him pictures and told him about my $25 credit and was just seeking the difference. I recieved a phone call today and was told they would not be paying for the tire. I said ok, can you pick up the sign. The sign is still in front of my house 2 weeks later. Just got home from replacing my tire $108. Tomorrow I will be ordering Spectrum and as soon as it is installed I will cancel google fiber. Sad to think google fiber lost a customer over $83 (already received $25) Funny thing is I was talking to my next door neighbor and he said he has been waiting over a year to get google fiber. The work they did, did not run a line to his house. They stopped a house short. My remonnendation, if you come home to a sign in front of your house. Move the sign, not your cars because they will not take responsibility if anything happens. Oh, and after this my neighbor has decided to stay with Spectrum, so 2 customers lost.....so far. Tim Nagel

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