James Testa

Review of Sheraton Meadowlands

This was the worst hotel experience I have had in ...

This was the worst hotel experience I have had in a while. I booked my room a month in advance, because my sister-in-law and I were heading up to NJ for the Giants/Eagles game. We arrived about two hours before kickoff and the hotel staff cavalierly informed us that they had overbooked and that we would be going to a different Extended Stay. They told us that they had overbooked THAT DAY and it didn't seem to matter that I had made my reservations so far in advance. The staff could not tell us why we were selected to be relocated, they could not tell us to which hotel we were being sent, and they could not provide us with a phone number.

The staff member, Naomi, could not have been more rude. In fact, in the middle of our conversation she went in the back room and disappeared for twenty minutes without explanation. It is a customer service driven job, so her complete lack of assistance and professionalism was shocking.

I would NEVER recommend another Extended Stay. They don't care about their patrons and they offer horrendous customer service.