Mark Pinto

Review of The Ritz-Carlton, Sarasota

This place is beautiful and the room with the wate...

This place is beautiful and the room with the waterfront view was amazing also the staff was really incredible. The reason I m giving them
1 star is because of billing issues. I booked with ritz on the phone then they helped me price match the room with an online form which was approved but upon check out I was charged the full room rate. Still would have been fine if it was taken care of but I was told I had to contact the people that the ritz phone reservation sent me to to get the price match and get them to contact the hotel! Why? Why is that my responsibility to make your company contact you and make them tell you what room rate I was approved for!? Well after making numerous calls and email communicating with multiple parties they finally resolved it and now 2 weeks later I m still waiting for my refund! This thing killed all the good that I felt on the trip. So if you do price match with ritz Carlton be sure it is confirmed before your stay. Hope this helps someone not to go through what I did. This was a far fall from the legendary service I studied about in business class years ago. I guess times have changed. My first time a the ritz and they lost a lifelong customer